GoodResto App and Website - Terms of Service

Effective on November 8, 2025

INTRODUCTION

  1. This document, hereinafter referred to as the “Terms”, sets forth the rules for using the App & Website.

  2. Glossary:

You may use the Services to make Reservations without creating an account. In such cases, these Terms apply to You as an End User in the same manner as to registered Users. By submitting a Reservation Form, You confirm that You have read and agree to these Terms and the Privacy Policy.

All defined terms are capitalized throughout the Terms.

AGREEMENT TO OUR TERMS

We are GoodResto and We operate the App and Website, as well as any other related products and services that refer or link to these Terms.

The Services allow End User to i.a. discover Venues, browse menus, view contact information, make Reservations, and leave feedback about their experiences.

These Terms constitute a legally binding agreement made between You - End User, whether personally or on behalf of an entity and GoodResto concerning Your access to and use of the Services. You agree that by accessing the Services, You have read, understood, and agreed to be bound by all of these Terms. If You do not agree with all of these Terms, then You are expressly prohibited from using the services and You must discontinue use immediately.

We will notify End Users of changes to these Terms or the Services. Revised Terms become effective upon publication on goodresto.app and/or Websites and/or App and/or notification via email. Continued use after the effective date constitutes acceptance.

The Services are intended for End Users aged 18 and above. Minors under 18 may not register or use the Services.

1. OUR SERVICES

The Services are accessible globally. The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

GoodResto acts solely as a technical intermediary between Venues and End Users. We do not own, manage, or operate any Venue. Venue Data is provided by Venues themselves or collected from publicly available sources. Profiles that a Venue actively manages via the GoodResto Portal are Verified Profiles; those compiled from public information are Unverified Profiles.

Data Processing Roles: for Reservation data, GoodResto and the respective Venue act as independent data controllers. GoodResto processes the Reservation data for the purpose of providing the reservation system, confirmations, reminders, visit history, and service analytics. The Venue processes Reservation data for the purpose of managing and delivering dining services. Both parties process Personal Data in compliance with applicable data protection laws, including GDPR.

We make reasonable efforts to keep Venue Data accurate and current, but We do not guarantee accuracy of this data i.a. menus, pricing, availability, or allergen information. Venues remain responsible for the content they provide.

We are not liable for errors in Venue Data or for the performance or conduct of any Venue.

The Services may enable You to make table reservations at certain Venues. GoodResto only provides the technical means to submit and transmit reservation requests.

GoodResto is not a party to any agreement between You and the Venue regarding any reservation, dining experience, or services provided by the Venue.

The Venue is solely responsible for accepting, managing, honoring, modifying, or cancelling any reservation.

Additional terms may apply to reservations and will be displayed at the time of making the reservation.

When You submit a Reservation, Your Personal Data (including name, phone number, email, reservation date/time, party size, and optional comments) is shared with the Venue to manage Your Reservation. GoodResto does not control further processing performed by the Venue. Any questions related to Venue’s processing must be directed to the Venue.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the “Marks”). Use of our Marks are strictly prohibited.

The Content and Marks are provided in or through the Services ‘AS IS’ for Your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to these Terms, including the Section 5 ‘Prohibited Activities’, We grant You a non-exclusive, non-transferable, revocable license to access and use the Services for personal purposes only. You may download or print Content solely for personal use and must retain any copyright notices.

Venue Data remains the property of the respective Venue, licensed to GoodResto for display and promotion within the Services. All platform layouts, URLs, and structures created by GoodResto remain our exclusive property.

Except as set out in this section or elsewhere in Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Any unauthorized copying or commercial use of the Content or Marks constitutes a material breach and terminates Your license immediately.

We reserve all rights not expressly granted to You in and to the Services, Content, and Marks.

Your submissions

Please review this section and the Section 5 ‘Prohibited Activities’ carefully prior to using our Services to understand the (a) rights You give us and (b) obligations You use our Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions’), You agree to assign to us all intellectual property rights in such Submission. You agree that We shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to You.

You are responsible for what You post or upload: By sending us Submissions through any part of the Services You:

You are solely responsible for Your Submissions and You expressly agree to reimburse us for any and all losses that We may suffer because of Your breach of (a) this section, (b) any third party’s intellectual property rights, or © applicable law.

3. USER REPRESENTATIONS

In case of registration:

By registering and using of the Services, You represent and warrant that: (1) all registration information You submit will be true, accurate, current, and complete; (2) You will maintain the accuracy of such information and promptly update such registration information as necessary; (3) You have the legal capacity and You agree to comply with these Terms; (4) You are not a minor in the jurisdiction in which You reside; (5) You will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) You will not use the Services for any illegal or unauthorized purpose; and (7) Your use of the Services will not violate any applicable law or regulation.

If You provide any information that is untrue, inaccurate, not current, or incomplete, We have the right to suspend or terminate Your account and refuse any and all current or future use of the Services (or any portion thereof).

In case of Reservations:

You represent and warrant that You: (1) provide accurate and complete information, including full name, phone number, email address, reservation date and any additional details that You are free to provide; (2) use the Services only for lawful purposes; (3) may not use the Services to interfere with operations, extract data unlawfully, or infringe intellectual property rights; (4) will not use the Services to make false or speculative reservations; (5) may not make Reservations that You do not intend to honor - we may restrict or suspend access to Reservation features if We detect repeated No-Show behavior or misuse.

4. USER REGISTRATION

In order to use the full functionality of the Services You are required to register. You agree to keep Your password confidential and will be responsible for all use of Your account and password. We reserve the right to remove, reclaim, or change a username You select if We determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which We make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, You agree not to:

6. USER GENERATED CONTRIBUTIONS

The Services allow Users to submit content visible to a broad audience. You are solely responsible for your content and must ensure it is truthful, lawful, and non-infringing. GoodResto may moderate or remove content at its discretion.

7. CONTRIBUTION LICENSE

By submitting reviews, photos, comments, or other materials (“User Contributions”) to the Services, you grant GoodResto a perpetual, worldwide, royalty-free, non-exclusive, sublicensable, and transferable license to use, store, reproduce, modify, display, perform, distribute, and otherwise exploit your content in connection with the operation, improvement, and promotion of the Services.

You confirm that you own or control all rights to your User Contributions and that your content does not infringe any third-party rights or contain unlawful material.
GoodResto may access, store, process, and use User Contributions and related Personal Data according to the GoodResto App and Website - Privacy Policy.

We may use aggregated or anonymized data from User Contributions for analytics and service improvement.

By submitting suggestions or other feedback regarding the Services, You agree that We can use and share such feedback for any purpose without compensation to You.

8. GUIDELINES FOR REVIEWS

We may provide You areas on the Services to leave reviews or ratings. When posting a review, you must:

  1. Have first-hand experience with the Venue being reviewed;
  2. Not include offensive profanity, or abusive, racist, offensive, or hateful language;
  3. Avoid false, misleading, or defamatory statements;
  4. Not promote illegal activity or violate confidentiality;
  5. Not be affiliated with competitors if posting negative reviews;
  6. Not coordinate review campaigns to influence ratings;
  7. Not include discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability;
  8. Not make any conclusions as to the legality of conduct;

We may accept, reject, or remove reviews at our sole discretion. Reviews are opinions of individual Users and do not reflect GoodResto’s views. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, You hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

GoodResto assumes no liability for any review content.

8a. COMMUNICATIONS RELATED TO RESERVATIONS AND SERVICE OPERATIONS

By making a Reservation or creating an account, You agree that GoodResto may send You operational and transactional communications related to the Reservation and the functioning of the Services. These communications may include, in particular:

• Reservation confirmations,

• Reservation reminders,

• notifications of changes or cancellations,

• messages related to seating availability or waitlist status,

• follow-up requests for feedback regarding Your dining experience.

These messages may be sent via email, SMS, push notification, or phone call, depending on the contact details You provide.

These communications are considered essential to the operation of the Services and therefore cannot be opted out of.

Marketing or promotional communications will only be sent where You have provided explicit Marketing Consent (opt-in). You may withdraw such consent at any time without affecting the lawfulness of processing prior to withdrawal.

9. MOBILE APPLICATION LICENSE

Use License

If You access the Services via the App, then We grant You a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by You, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application licence contained in these Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with Your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavour, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android Devices

The following terms apply when You use the App obtained from either the Apple Store or Google Play (each an ‘App Distributor’) to access the Services: (1) the licence granted to You for our App is limited to a non-transferable, non-exclusive, non-sublicensable licence to use the application on a device that utilises the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) We are a sole entity that provides any maintenance and support services for this App as specified in the terms and conditions of this mobile application licence contained in these Terms or as otherwise required under applicable law, and You acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, You may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) You represent and warrant that (i) You are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a ‘terrorist supporting’ country and (ii) You are not listed on any US government list of prohibited or restricted parties; (5) You must comply with applicable third-party terms of agreement when using the App. e.g. if You have a VoIP application, then You must not be in violation of their wireless data service agreement when using the App; and (6) You acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application licence contained in these Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application licence contained in these Terms against You as a third-party beneficiary thereof.

10. SERVICES MANAGEMENT

We reserve the right to: (1) monitor the Services for violations of these Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of Your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

11. PRIVACY POLICY

We care about data privacy and security. By using the Services, You agree that the processing of Your Personal Data is governed by the applicable GoodResto App and Website - Privacy Policy.

GoodResto processes Personal Data primarily within the European Union. If data is processed or stored in other jurisdictions (for example, through third-party hosting, analytics, or email service providers), we ensure that such processing is carried out in compliance with GDPR.

12. TERM AND TERMINATION

These Terms shall remain in full force and effect while You use the Services. Without limiting any other provision of these Terms, We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the services (including blocking certain ip addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation. We may terminate Your use or participation in the services or delete Your account and any content or information that You posted at any time, without warning, at our sole discretion.

If We terminate or suspend Your account for any reason, You are prohibited from registering and creating a new account under Your name, a fake or borrowed name, or the name of any third party, even if You may be acting on behalf of the third party. In addition to terminating or suspending Your account, We reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

13. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on our Services. We will not be liable to You or any third party for any modification, price change, fees introduction, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to You. You agree that We have no liability whatsoever for any loss, damage, or inconvenience caused by Your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

14. GOVERNING LAW

These Terms are governed by and interpreted following the laws of Poland. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Warsaw, Poland.

15. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

16. DISCLAIMER

The services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, GoodResto disclaim all warranties, express or implied, in connection with the services and Your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Services’ content or the content of any websites or mobile applications and We will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials (for instance in menus, prices, allergens, schedules, etc.), (2) personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of the services or from reliance on such data, (3) any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the services, (5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the services by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the services, (7) Venue conduct, performance, or cancellation of Reservations.

All Venue information is displayed “as-is.” Venues - Verified Profiles remain responsible for the accuracy of their own data. GoodResto is an intermediary, not a contracting party between End User and Venues. Links to third-party websites or external menus, information of Generic Profiles are provided for convenience only. GoodResto is not responsible for the content, accuracy, or availability of external sites.

If you have allergies or dietary restrictions, you must notify the Venue directly during the visit. Information in the App is provided for convenience only and does not replace direct confirmation with staff when sitting and placing an order.

We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party or other users through the services, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and We will not be a party to or in any way be responsible for monitoring any transaction between You and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, or give or collect any things from other users You should use Your best judgment, knowledge and comply with applicable laws and exercise caution where appropriate.

17. LIMITATIONS OF LIABILITY

GoodResto’s total liability is limited to the amount paid by you to GoodResto in the previous 12 months.

We are not liable for indirect, consequential, or punitive damages, including lost profits or data loss.
We are not responsible for any errors, price discrepancies, or reservation failures caused by Venues or third parties.
Reservation details (including name, phone, email, and comments) are shared with the Venue strictly for managing reservations.

Venues act as independent data controllers of the information they receive.

GoodResto is not responsible for any misuse of Personal Data by a Venue or improper marketing communications.

We are not liable for any loss direct or indirect from using data of Generic Profiles.

GoodResto will not be liable for errors introduced by third-party integrations, data scrapers, or automated data feeds used to build Unverified Profiles. We make reasonable efforts to ensure accuracy but do not guarantee completeness.

In no event our directors, employees, or agents are liable to You or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from Your use of the services, even if We have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to You for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by You to us.

GoodResto’s liability does not extend to any acts or omissions by Venues or Users.

GoodResto does not monitor, control, or take responsibility for how Venues process Personal Data once it has been transferred to them. Any requests, complaints, or inquiries related to the Venue’s processing of Personal Data must be directed to the respective Venue.

18. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) Your use or misuse of the Services; (2) breach of Terms; (3) any breach of Your representations and warranties set forth in these Terms; (4) Your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom You connected via the Services. Notwithstanding the foregoing, We reserve the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify us, and You agree to cooperate, at Your expense, with our defense of such claims. We will use reasonable efforts to notify You of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

19. END USER DATA

We will maintain certain data that You transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to Your use of the Services. Although We perform regular routine backups of data, You are solely responsible for all data that You transmit or that relates to any activity You have undertaken using the Services. You agree that We shall have no liability to You for any loss or corruption of any such data, and You hereby waive any right of action against us arising from any such loss or corruption of such data.

GoodResto may anonymize and aggregate data from Reservations and usage patterns for statistical, research, and service improvement purposes. Such Aggregate Data is not Personal Data and may be shared with Venues or third parties.

20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and You agree that all agreements, notices, disclosures, and other communications We provide to You electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices. Policies, and records of transactions initiated or completed by us or via the services. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

21. MISCELLANEOUS

These Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between You and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between You and us as a result of these Terms or use of the Services. You agree that these Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences You may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.

22. COMPANY RESPONSIBILITY

GoodResto provides a platform that displays information supplied by Venues and facilitates interaction between End Users and Venues.
We do not control or guarantee the quality, safety, legality, or accuracy of any Venue’s information or services.

Venue-Provided Content

Our Role

GoodResto acts only as a technical intermediary.

Allergen and Dietary Responsibility

No-Show Policy

Pricing and Display

Webpages

23. NO-SHOW TRACKING

GoodResto may track instances where an End User fails to attend a confirmed Reservation without cancellation. This information may be used to reduce fraudulent or speculative bookings and to support Venues’ operational planning.

If legally permissible, Venues may be informed when an End User has a history of repeated No-Shows. Where required by law, such processing will be based on GoodResto’s legitimate interest in fraud prevention.

End User may request a review, objection, or deletion of No-Show history, where applicable, by contacting [email protected].

24. BROWSING AND INFORMATIONAL USE

Viewing Venue information without registration or reservation does not create any legal relationship between the viewer and GoodResto. Information is displayed solely for informational purposes. End User acknowledges that Generic Profiles may have incomplete or outdated information and that GoodResto is not responsible for their accuracy.

25. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Goodresto sp. z o.o.

Mailing address: Williama Heerleina Lindleya 16 street, Warsaw, 02-013, Poland

Email: [email protected]