GoodResto App and Website - Privacy Policy

Effective on November 8, 2025

This Privacy Policy explains how Goodresto collects, uses, stores, shares and protects Personal Data when You use our Services.

All capitalized terms used in this Privacy Policy shall have the same meanings ascribed to them in the GoodResto App and Website - Terms of Service, unless expressly stated otherwise.

Questions or concerns? Reading this privacy notice will help You understand Your privacy rights and choices. If You do not agree with our policies and practices, please do not use our Services. If You still have any questions or concerns, please contact us at [email protected] .

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but You can find out more details about any of these topics by following each key point or by using our table of contents below to find the section You are looking for.

What personal information do We process? We may process personal information such as Your full name and date of birth (optional) for the purpose of proposing promotions/offers and use data to automate Your reservations. Providing that information is optional, but without providing this information You will not be permitted to use GoodResto app or Services or the usage will be limited.

Do We process any sensitive personal information? We do not process sensitive information.

How do We process Your information? We process Your information to provide, improve, and administer our Services, communicate with You, for security and fraud prevention, and to comply with law.

In what situations and with which types of parties do We share personal information? We may share information in specific situations and with specific categories of third parties. We may share Your information in case it is requested by law or authorities. When You make a Reservation, Your contact details and reservation details are shared with the Venue so the Venue can manage the Reservation. For Personal Data processed in connection with a Reservation, the roles are as follows:

• GoodResto is the Data Controller of data processed to operate the Services, maintain the user account and transfer Reservation details to a Venue.
  
• The Venue becomes an independent Data Controller of all Personal Data once the Reservation request is transmitted to the Venue, including any allergy or dietary notes voluntarily submitted by the End User.
  
• The Venue is solely responsible for how it handles Reservation data and for responding to data subject requests related to Reservation execution (e.g., seating, guest handling, allergies, no-shows).

GoodResto is not responsible for Venue’s internal data practices once the data transfer has occurred.

How do We keep Your information safe? We have organizational and technical processes and procedures in place to protect Your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify Your information.

What are Your rights? GoodResto processes Personal Data primarily within the European Union. If data is processed or stored in other jurisdictions (for example, through third-party hosting, analytics, or email service providers), We ensure that such processing is carried out in compliance with GDPR.

You may review, change, or terminate Your account at any time. You have rights to access, correct, delete, amend Your Personal Data.

How do You exercise Your rights? The easiest way to exercise Your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information You disclose to us

In Short: We collect personal information that You provide to us.

We collect personal information that You voluntarily provide to us when You register on the Services, express an interest in obtaining information about us or our products and Services, when You participate in activities on the Services, or otherwise when You contact us.

Personal Information Provided by You. The personal information that We collect depends on the context of Your interactions with us and the Services. The personal information We collect may include but not be limited to the following:

• email addresses
  
• full name
  
• date of birth (We may request your date of birth for the purpose of enabling birthday-related promotions. Providing this information is optional and does not affect your ability to use the Services.)
  
• phone number (optional, but required to make a reservation)
  
• additional information You want to provide to a Venue (for reservation purposes)

Sensitive Information. We do not process sensitive information.

Payment Data. We do not process payment data.

Special Categories of Personal Data (Health/Allergy Information). We do not require and we do not encourage You to provide any special categories of personal data, including health-related data. However, if You voluntarily include information regarding food allergies, intolerances, dietary preferences, or health conditions in the “Comment” to your reservation or apply check-box for allergy, You acknowledge and agree that:

• By voluntarily providing allergy or dietary preference information, you give your explicit consent (Art. 9(2)(a) GDPR) for GoodResto to process and transfer this data to the Venue solely for the purpose of handling your Reservation. GoodResto does not further store, analyze, categorize, or profile such data for any other purpose and will not use it for personalization or marketing.
  
• By providing such information, You give your explicit consent to GoodResto to process and transmit that information to the selected Venue solely for the purpose of completing the Reservation.
  
• GoodResto does not verify, monitor, interpret, assess, highlight or act upon such information, and is not responsible for how the Venue reviews or applies such information.
  
• The Venue becomes an independent data controller of such information upon receipt and is solely responsible for:
  
  • reviewing the information,
    
  • ensuring appropriate internal procedures,
    
  • and responding to any related user requests.

Social Media Login Data and Google/Apple logins. We may provide You with the option to register with us using Your existing social media account details, like Your Facebook, X, or other social media account as well as Apple ID or Google account. If You choose to register in this way, We will collect the information described in the section called ‘How Do We Handle Your Social Logins or “Log In with Apple” or “Log In with Google”?’ below. We may also provide You with an option to connect Your social media accounts to Your profile in order You to take part in promotions that require Your social media account, so We are able to check if You met criteria to be eligible for promotions.

Application Data. If You use our application, We also may collect the following information if You choose to provide us with access or permission to:

• Geolocation Information. We may request access or permission to track location-based information from Your mobile device, either continuously or while You are using our mobile application, to provide certain location-based services. If You wish to change our access or permissions, You may do so in Your device’s settings.
  
• Mobile Device Access. We may request access or permission to certain features from Your mobile device, including Your mobile device’s camera, reminders, storage, and other features. If You wish to change our access or permissions, You may do so in Your device’s settings.
  
• Mobile Device Data. We automatically collect device information (such as Your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If You are using our application, We may also collect information about the phone network associated with Your mobile device, Your mobile device’s operating system or platform, the type of mobile device You use, Your mobile device’s unique device ID and information about the features of our application You accessed.
  
• Push Notifications. We may request to send You push notifications regarding Your account or certain features of the application. If You wish to opt out from receiving these types of communications, You may turn them off in Your device’s settings.

This information is primarily needed for delivering services to You (such as proposals based on user location), to maintain the security and operation of our application, for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that You provide to us must be true, complete, and accurate, and You must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information - such as Your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when You visit our Services.

We automatically collect certain information when You visit, use, or navigate the Services. This information does not reveal Your specific identity (like Your name or contact information) but may include device and usage information, such as Your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when You use our Services, and other technical information. This information is primarily needed for delivering services to You (such as proposals based on user location), to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

Like many businesses, We also collect information through cookies and similar technologies.

The information We collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when You access or use our Services and which We record in log files. Depending on how You interact with us, this log data may include Your IP address, device information, browser type, and settings and information about Your activity in the Services (such as the date/time stamps associated with Your usage, pages and files viewed, searches, and other actions You take such as which features You use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
  
• Device Data. We collect device data such as information about Your phone, tablet, or other device You use to access the Services. Depending on the device used, this device data may include information such as Your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  
• Location Data. We collect location data such as information about Your device’s location, which can be either precise or imprecise. How much information We collect depends on the type and settings of the device You use to access the Services. For example, We may use GPS and other technologies to collect geolocation data that tells us Your current location (based on Your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling Your Location setting on Your device. However, if You choose to opt out, You may not be able to use certain aspects of the Service

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process Your information to provide, improve, and administer our Services, communicate with You, for security and fraud prevention, and to comply with law. We may also process Your information for other purposes with Your consent.

We process Your personal information for a variety of reasons, depending on how You interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage End User accounts. We may process Your information so You can create and log in to Your account, as well as keep Your account in working order.
  
• To deliver and facilitate delivery of services to the End User. We may process Your information to provide You with the requested service.
  
• To respond to End User inquiries/offer support to End User. We may process Your information to respond to Your inquiries and solve any potential issues You might have with the requested service.
  
• To send administrative information to You. We may process Your information to send You details about our products and services, changes to our terms and policies, and other similar information.
  
• To request feedback. We may process Your information when necessary to request feedback and to contact You about Your use of our Service.
  
• To send You marketing and promotional communications. We may process the personal information You send to us for our marketing purposes, if this is in accordance with Your marketing preferences that you voluntarily provide us with. You can opt out of our marketing emails at any time.
  
  • Marketing Consents for GoodResto and for Venues are collected and managed separately.
    
  • Providing Marketing Consent to GoodResto does not authorize any Venue to send You marketing communications, and providing Marketing Consent to a Venue does not authorize GoodResto to send You marketing communications.
    
  • Each party (GoodResto and the Venue) acts as an independent data controller for its marketing communications and is responsible for maintaining proof of consent and providing an option to withdraw consent in accordance with applicable data protection laws.
    
• To protect our Service. We may process Your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  
• To identify usage trends. We may process information about how You use our Services to better understand how they are being used so We can improve them.
  
• To reserve a table in a restaurant at Your request.
  
• To determine the effectiveness of our marketing and promotional campaigns. We may process Your information to better understand how to provide marketing and promotional campaigns that are most relevant to You.
  
• To send operational reservation communications. We may send you transactional communications related to your Reservation, including confirmations, reminders, modifications, cancellation notices and follow-up review requests. These communications are necessary to provide the Service and are not subject to marketing opt-out.
  
• To prevent fraudulent or abusive use of the reservation system. We may track repeated no-show behavior. Venues may be informed when a customer has a history of repeated no-shows, in order to manage booking policies. This processing is based on our legitimate interest (Art. 6(1)(f) GDPR) in preventing fraud and service abuse.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process Your personal information when We believe it is necessary and We have a valid legal reason (i.e. legal basis) to do so under applicable law, like with Your consent, to comply with laws, to provide You with services to enter into or fulfill our contractual obligations, to protect Your rights, or to fulfill our legitimate business interests.

The General Data Protection Regulation (GDPR) requires us to explain the valid legal bases We rely on in order to process Your personal information. As such, We may rely on the following legal bases to process Your personal information:

• Consent. We may process Your information if You have given us permission (i.e. consent) to use Your personal information for a specific purpose. You can withdraw Your consent at any time.
  
• Performance of a Contract. We may process Your personal information when We believe it is necessary to fulfill our contractual obligations to You, including providing our Services or at Your request prior to entering into a contract with You.
  
• Legitimate Interests. We may process Your information when We believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh Your interests and fundamental rights and freedoms. For example, We may process Your personal information for some of the purposes described in order to:
  
  • Send users information about special offers and discounts
    
  • Analyze how our Services are used so We can improve them to engage and retain users
    
  • Support our marketing activities
    
  • Diagnose problems and/or prevent fraudulent activities
    
  • Understand how our users use our products and services so We can improve user experience
    
• Legal Obligations. We may process Your information where We believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose Your information as evidence in litigation in which We are involved.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties vendors, consultants and other third-party service providers. We may share Your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties We may share personal information with are as follows:

• Affiliate marketing programs
  
• Cloud computing services
  
• Communication & collaboration tools
  
• Data analytics services
  
• Finance & accounting tools
  
• Government entities
  
• Restaurants (at Your request to make a reservation)
  
• User account registration & authentication services

We may also show a part of Your information with other users when the process demands (for instance leaving a review for a restaurant).

GoodResto does not supervise, control, or influence how a Venue processes Personal Data after receiving it. Venues are solely responsible for complying with applicable data protection obligations in relation to the Personal Data they receive. If You wish to exercise data protection rights (e.g., access, correction, deletion) regarding Personal Data processed by a Venue, You must contact the Venue directly.

When a Venue manually enters Personal Data of a customer (e.g., phone, walk-in, or email reservation), the Venue is the independent Data Controller of such data.

GoodResto processes such data solely on behalf of the Venue as a Data Processor, providing system infrastructure, storage and communication features.

We also may need to share Your personal information in the following situations:

• Business Transfers. We may share or transfer Your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We do not currently use cookies or other tracking technologies in our Services. If we decide to implement cookies or similar technologies in the future, we will inform End Users and provide options to manage consent in accordance with applicable laws.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS OR “LOG IN WITH APPLE” OR “LOG IN WITH GOOGLE”?

Our Services may offer You the ability to register and log in using Your third-party social media account details or Your Apple ID or Google account. Where You choose to do this, We will receive certain profile information about You from the provider. The profile information We receive may vary depending on the provider concerned, but will often include Your name, email address, as well as other information You choose to make public on such a social media platform or Apple ID or Google account.

We will use the information We receive only for the purposes that are described in this privacy notice or that are otherwise made clear to You on the relevant Services. Please note that We do not control, and are not responsible for, other uses of Your personal information by Your third-party social media provider. We recommend that You review their privacy notice to understand how they collect, use, and share Your personal information, and how You can set Your privacy preferences on their sites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep Your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep Your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep Your personal information for longer than five (5) years past the termination of the user’s account.

When We have no ongoing legitimate business need to process Your personal information, We will either delete or anonymise such information, or, if this is not possible (for example, because Your personal information has been stored in backup archives), then We will securely store Your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect Your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information We process. However, despite our safeguards and efforts to secure Your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify Your information. Although We will do our best to protect Your personal information, transmission of personal information to and from our Services is at Your own risk. You should only access the Services within a secure environment.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: GoodResto processes Personal Data primarily within the European Union. If data is processed or stored in other jurisdictions (for example, through third-party hosting, analytics, or email service providers), we ensure that such processing is carried out in compliance with GDPR.

Thus, You have rights that allow You greater access to and control over Your personal information. You may review, change, or terminate Your account at any time.

You have certain rights under applicable data protection laws - GDPR. These may include the right (i) to request access and obtain a copy of Your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of Your personal information; and (iv) if applicable, to data portability. In certain circumstances, You may also have the right to object to the processing of Your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘How Can You Contact Us About This Notice? below.

We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing Your consent: If We are relying on Your consent to process Your personal information, You have the right to withdraw Your consent at any time. You can withdraw Your consent at any time by contacting us by using the contact details provided in the section “How Can You Contact Us About This Notice?” below or updating Your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of Your personal information conducted in reliance on lawful processing grounds other than consent.

You are acknowledged, that in case of withdrawal of Your consent or request for deletion of some information that We need for proper operation or ensuring security of Goodresto and the Services, functionality may be limited to You or You will not be able to use Goodresto or Services at all.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that We send, or by contacting us using the details provided in the section ‘How Can You Contact Us About This Notice?’ below. You will then be removed from the marketing lists. However, We may still communicate with You—for example, to send You service-related messages that are necessary for the administration and use of Your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If You would at any time like to review or change the information in Your account, You can:

• log in to Your account settings and update Your user account.

In order to terminate the account, please contact us by using the contact details provided in the section “How Can You Contact Us About This Notice?”

Upon Your request to terminate Your account, We will deactivate or delete Your account and information from our active databases. However, We may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If You prefer, You can usually choose to set Your browser to remove cookies and to reject cookies if we decide to implement cookies. If You choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.

If You have questions or comments about Your privacy rights, You may email us at [email protected] .

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting You can activate to signal Your privacy preference not to have data about Your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, We do not currently respond to DNT browser signals or any other mechanism that automatically communicates Your choice not to be tracked online. If a standard for online tracking is adopted that We must follow in the future, We will inform You about that practice in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, We will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised’ date and the updated version will be effective as soon as it is accessible. If We make material changes to this privacy notice, it will be visible in our Service. We encourage You to review this privacy notice frequently to be informed of how We are protecting Your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If You have questions or comments about this notice, You may email us at [email protected] .

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information We collect from You, change that information, or delete it. To request to review, update, or delete Your personal information, please fill out and submit a data subject access request.

CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Goodresto sp. z o.o.

Mailing address: Williama Heerleina Lindleya 16 street, Warsaw, 02-013, Poland

Email: [email protected]