GoodResto Portal - Terms of Service

Effective on November 8, 2025

§1 INTRODUCTION

  1. This document, hereinafter referred to as the “Terms”, sets forth the rules for using the Portal.

  2. Glossary:

All defined terms are capitalized throughout the Terms.

§2 PURPOSE OF THE GOODRESTO PORTAL

The GoodResto Portal aims to enable Venue Representative or Venue Worker to manage information, menu, contact details, promotions, offers reservations of their Gastronomic Venue that are visible to End User in App and Website.

§3 TERMS OF USE

Gastronomic Venue Registration

  1. To access Services, Venue Representatives must register via a link sent by the GoodResto. Venue Representative may:

  2. Registration is only available to Venue Representatives.

  3. Registration on the GoodResto Portal is free.

  4. Registration requires providing an email address and setting a password.

  5. The Venue is assigned to a Venue Representative.

  6. A Verified Profile is shown as “verified” in App (after successful verification).

  7. To become Verified Profile, the Venue Representative must complete required Personal Data and Venue Data specified on the GoodResto Portal’s homepage and apply for verification.

  8. Since some public information may be already added by GoodResto to the Venue profile or on Venue Representative request during registration or verification, the Venue Representative is obliged to check for all Venue Data and keep them up-to-date after registration. When registered, the Venue Representative is responsible for Venue Data that are shown in App and on Website.

Information required to become “verified” may include (but not limited to):

Venue Worker Registration

  1. To access Services, Venue Worker must register via a link sent by the Service Provider on Venue Representative request;

  2. Registration on the GoodResto Portal is free of charge.

  3. Registration requires providing an email address and setting a password.

  4. Venue Worker may see all Venue Data including Reservations but his access to modify information is limited to what was pre-set by the Venue Representative.

Pricing description

  1. Any new Venue is initially granted with “Free” subscription.

  2. Venue Representative may activate other subscription via:

  1. “Free” subscription is free of charge. In Free subscription, the Venue Representative or Venue Worker can:

  1. “Free” subscription can be modified any time on sole decision of Service Provider.

  2. Paid subscriptions in the trial period can be modified any time on sole decision of Service Provider.

  3. Under “Free” subscription Service Provider may activate additional features to the Venue on trial basis and the Venue will not be charged for them.

  4. As long as Venue has not been charged for Services (“Free” subscription or trial period), the Venue cannot claim compensation for the Services working not in line with Venue Representative expectations or any additional claim connected with Services usage.

  5. All paid subscriptions will only be activated after the Venue Representative agrees to the Pricing document available on GoodResto Portal and selects subscription in the “Subscriptions” section on Portal or sends an email confirmation.

  6. Paid subscriptions are subject to upfront payment. A subscription becomes active once:

  1. Issued invoices must be paid and from the time of issue, Service Provider restores full access to a selected subscription. Period for new subscription does not change based on fact whether invoice was paid or now, example: if invoice is for 1 year and for 2 month invoice was not paid, GoodResto may suspend, terminate or limit access to Services for two month, and after payment the Venue has 8 month of available Services.

  2. Any trial period for any subscription ends automatically unless the Venue Representative explicitly confirms continuation (by e-mail). If no confirmation is received, all paid features will be disabled and the account will revert to the “Free” subscription.

  3. The Service Provider may, at its sole discretion, extend a trial period for unspecified time at its sole decision.

  4. The Service Provider may, at its sole discretion, decide not to charge the Venue for Services that would otherwise be paid.

  5. While the prices for our services are described in the Pricing document, they may be subject to individual agreements and may differ from the standard price. Any discounts, package deals, or special offers must be explicitly confirmed by email or written agreement. Service Provider reserves the right to offer such special pricing at its discretion.

  6. Renewals (when the first invoice was paid) are automatic. An invoice is issued 14 days before the current period ends. To avoid renewal, the Venue Representative must disable the subscription at least 15 days before the renewal date in the “Subscriptions” section on Portal or, if cannot find a disable function, to send an email at least 15 days before the renewal date. Otherwise, the subscription will renew automatically and an invoice will be issued for the same subscription for the same settlement period.

  7. If any change to Pricing or the scope of the subscription in Terms results in a material reduction of functionality or an increase in fees, We will notify the Venue in advance and request express acceptance of such change for renewal.
    If the change results in the same or improved functionality, or the same or lower fees, the change shall be deemed accepted automatically and shall apply next renewal.

  8. “Standard” subscription includes all „Free” subscription and:

  1. “Pro” subscription includes all “Free” subscription services and:

  1. In case any subscription will be withdrawn or modified, the Venue will have its subscription with bought features till the end of the period the Venue paid for, or the Venue subscription will be upgraded to the subscription with at least the same features till the end of the period the Venue paid for.

  2. Additional SMS notifications:

    1. SMS notifications included in the “Standard” (100 SMS/month) and “Pro” (200 SMS/month) subscriptions do not roll over to the next month.
    2. After the monthly limit is exceeded, SMS messages will be deducted from the Venue’s purchased SMS pool (if available).
    3. Venue Representative may purchase additional SMS at a fixed rate (specified in pricing) available in the bundles:
         * 500 SMS  
   * 1 000 SMS  
   * 2 000 SMS  
   * 5 000 SMS
    4. Once the pool of purchased SMS is exhausted and no monthly allowance is available, SMS notifications will be suspended until a new subscription is purchased or the new month comes.
    5. Unused SMS cannot be returned.

  3. Upgrade to a higher subscription

    1. A Venue Representative may request an upgrade to a higher subscription (e.g., from “Standard” to “Pro”) at any time.

    2. The upgrade will be applied to a new settlement period, based on the selected billing cycle (quarterly, semi-annual, or annual).

    3. The remaining value of the current active subscription (unused period) will be calculated on a pro-rata basis and deducted from the price of the new subscription on the invoice.

    4. The upgraded subscription will be activated only after:

         * the Service Provider issues the invoice for the new subscription,

   * the Venue makes payment and it is credited to the Service Provider's account.

    5. If the Venue Representative selects an upgraded subscription with quarterly billing, and the value of unused time in the current subscription exceeds the price of the quarter subscription (i.e., results in a negative balance), then:

         * the surplus will be applied toward future invoices within the upgraded subscription,

   * if the Venue Representative cancels or does not renew the upgraded subscription before the surplus is consumed, the Venue may be downgraded back to the previous subscription for the remaining time already paid.

  4. Downgrade to a lower subscription. The Venue Representative may downgrade to a lower subscription (e.g., from “Pro” to “Standard” or “Free”), however:

  5. Subscription prices with settlement period.

    1. Current prices for all subscriptions, along with available settlement periods (quarterly, semi-annual, annual), is available in the “Subscriptions” section on Portal .

    2. The Pricing is an integral annex to these Terms and may vary by country, local currency, applicable taxes or promotions.

    3. The Venue Representative agrees to the applicable pricing by selecting a specific subscription and settlement period within the Portal.

    4. The Service Provider reserves the right to update the Pricing document at any time. Such changes will not affect already paid subscription periods, but will apply to renewals or new activations.

  6. The Service Provider reserves the right to deny or postpone subscription changes in cases of delayed payments, ongoing disputes, or suspected abuse of the system.

  7. Delayed payments may result in suspension or limitation of Services.

  8. Only one trial period is granted per Gastronomic Venue for a lifetime. Using a trial for the “Standard” subscription excludes eligibility for a trial of the “Pro” subscription, and vice versa. Re-registration, creating new accounts for the same Venue or organizational entity to regain a trial period is prohibited.

  9. Standard trial period for “Standard” and “Pro” subscription is 1 month. GoodResto can confirm via email different trial periods for specific Venues.

  10. If the Services are terminated by the Service Provider, unused subscription will be refunded proportionally.

§4 LIABILITY LIMITATION

  1. Services are provided on an “as is” and “as available” basis. The Service Provider does not guarantee uninterrupted or error-free operation of the Service.

  2. The Service Provider shall not be held liable for any damages, including lost profits, loss of data or business interruption, resulting from the use or inability to use the Services, except in cases of willful misconduct.

  3. The Service Provider is not responsible for any information, offers, or content provided by Gastronomic Venues via the Platform.

  4. The Venue is solely responsible for the accuracy, completeness, and legality of all Venue Data provided or displayed through the Services. GoodResto may display Venue Data “as-is” and does not guarantee correctness of menus, prices, availability, allergen information, or other operational details.

  5. To the maximum extent permitted by applicable law, GoodResto’s total aggregate liability arising out of or relating to the Services, the Portal, or these Terms, whether in contract, tort or otherwise, shall not exceed the total amount of fees paid by the Venue to GoodResto for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

  6. Each physical restaurant location using the Services is treated as a separate Venue, even if multiple Venues are operated by the same legal entity or share the same tax identification number. Fees, service access, and liability limitations apply separately to each Venue. For the avoidance of doubt, where a single legal entity operates multiple Venues, the limitation of liability specified in this section applies separately and independently to each Venue.

§5 ROLE IN RESERVATION PROCESS

  1. GoodResto provides only the technical platform for submitting and transmitting Reservation requests.

  2. GoodResto is not a party to any agreement between the Venue and the End User, and does not guarantee that a Reservation will be honored.

  3. The Venue is solely responsible for:

  4. GoodResto shall not be liable for any disputes between the Venue and End Users, including but not limited to: Reservation cancellations, delays, no-shows, payment matters, food quality, service quality, allergen handling, or dining experience.

§6 DATA PROTECTION AND RESERVATION DATA

  1. Roles in Reservations.
    For the purpose of processing Personal Data related to Reservations:

  2. Use of End User Personal Data gathered from Reservations.
    The Venue may use Reservation Personal Data solely for the purpose of managing and fulfilling Reservations, including contacting the End User about the status of the Reservation.
    The Venue must not use Personal Data gained during Reservation for any additional purposes (such as marketing or profiling) unless the End User has explicitly granted Marketing Consent for such communications.

  3. Marketing consent.
    GoodResto will clearly indicate whether an End User has provided a Marketing Consent.
    If the Venue chooses to send marketing communications to End Users who have granted Marketing Consent, the Venue does so as an independent Data Controller and is solely responsible for:

GoodResto is not responsible for any marketing or communication activities conducted by the Venue.

  1. Manual Entry of Customer Data by the Venue.

  2. Transition to GoodResto End User.

  3. No sensitive data requirement.
    GoodResto does not require or encourage End Users to submit allergy or health-related information. If an End User voluntarily provides such information as part of a Reservation, GoodResto will only transmit it to the Venue for informational purposes. The Venue remains solely responsible for:

  4. Compliance Obligation.
    The Venue agrees to:

  5. Indemnification.
    The Venue shall indemnify and hold GoodResto harmless against any claims, damages, penalties, or liabilities arising from the Venue’s processing or misuse of Personal Data, including any unlawful marketing, failure to handle allergy/dietary information, or failure to comply with data protection obligations.

  6. The Venue confirms that it has implemented its own privacy notices, internal data protection policies, and staff procedures ensuring lawful handling of Personal Data received via the Reservations. GoodResto is not responsible for providing such internal policies to the Venue.

  7. Invitation of Venue Workers.

    (i) it has obtained all necessary authorizations and lawful grounds (including informing the Venue Worker) to provide the Venue Worker’s Personal Data (such as email address and name) to GoodResto,

    (ii) the Venue Worker has been informed that their Personal Data will be processed in order to create and operate their user account on the Portal, and

    (iii) the Venue Worker acts on behalf of and under the responsibility of the Venue.

    - informing the Venue Worker about the rules of Personal Data processing applicable at the Venue,

    - ensuring lawful employment or cooperation relationship with the Worker,

    - managing and revoking Worker access when access is no longer needed.

§7 FINAL PROVISIONS

  1. The current version of the Terms is available at portal.goodresto.app.

  2. The Service Provider may update the Terms; Venue Representatives not accepting changes should cease using the Services.

  3. The Service Provider may offer referral or incentive programs from time to time. Participation in such programs is voluntary and subject to separate terms published by the Service Provider.

  4. The Service Provider reserves the right to reject registration or allow to select subscription without stating a reason, particularly in case of suspicion of providing false data or intent to violate the Terms.

  5. It is prohibited to share unlawful, misleading, or harmful Data on Portal.

  6. All matters not explicitly governed by these Terms shall be subject to Polish law. Any disputes shall be resolved by competent courts in Warsaw, Poland, unless otherwise required by mandatory provisions of law.