Terms of Service of GoodResto Portal

Effective from: September 15, 2025

§1 INTRODUCTION

1. This document, hereinafter referred to as the "Terms of Service", sets forth the rules for using the GoodResto Portal.
2. Definitions:

• Terms of Service – this document that governs the use of the GoodResto Portal;
• Service Provider – Goodresto sp. z o.o., with its registered office at ul. Williama Heerleina Lindleya 16, 02-013 Warsaw, Poland, registered with the National Court Register under number 0001124926, NIP: 7011221145;
• Plans – the current price information for Services available in §3 of these Terms of Service in the section „GoodResto Plans – Service Packages”, as well as on the Service Provider’s websites dedicated to the GoodResto Portal or GoodResto App;
• GoodResto Portal – an online platform available at portal.goodresto.app and as an application on iOS and Android devices, that enables management of Venue Data displayed in the GoodResto App and affiliated websites, manage promotions, menus and reservations etc.;
• GoodResto App – a mobile application for iOS and Android, allowing users to find restaurant information, menu, contact details, promotions, offers, post reviews, follow venues and make Reservations;
• User – any natural or legal person, or other legal entity with legal capacity, using the GoodResto Portal in accordance with these Terms of Service;
• Gastronomic Venue – a restaurant or food service entity offering table service, take-out or delivery;
• Gastronomic Venue Registration – the process of providing necessary Data to access Services via GoodResto Portal;
• Venue Representative – the owner or an authorized person of a Gastronomic Venue, responsible for communication with Service Provider and managing Gastronomic Venue via GoodResto Portal;
• Venue Worker – a person invited by a Venue Representative and with specific access granted by a Venue Representative, that helps in managing Gastronomic Venue via GoodResto Portal;
• Services – electronic services provided by the Service Provider;
• Data – data provided by User, Venue Representative or Venue Worker, including personal data, processed for the provision of Services;
• Venue Data – information displayed to users of the GoodResto App and affiliated websites;
• Reservation – a request to book a table at a Gastronomic Venue at a specified time for a specified number of people, made by a potential customer via the GoodResto App and affiliated websites;
• Automatic Reservation – a reservation automatically confirmed, based on the criteria defined by the Gastronomic Venue, with immediate confirmation delivered to a potential customer;
• Manual Reservation – a reservation confirmed manually by a Venue Representative or Venue Worker through the GoodResto Portal, with confirmation sent to a potential customer afterwards.

All defined terms are capitalized throughout the Terms.

§2 PURPOSE OF THE GOODRESTO PORTAL

The GoodResto Portal aims to enable Users to manage information, menu, contact details, promotions, offers reservations of their Gastronomic Venue that are visible to customers in GoodResto App and affiliated websites.

§3 TERMS OF USE FOR USERS

Gastronomic Venue Registration

1. To access Services, Users must register via a link sent by the Service Provider. This link may be:

• sent directly by the Service Provider;
• requested via registration form available at portal.goodresto.app;
• received by emailing [email protected] and completing the received form.

2. Registration is only available to Venue Representative.
3. Registration on the GoodResto Portal is free.
4. Registration requires providing an email address and setting a password.
5. A registered Venue is shown as "verified" in GoodResto app and affiliated websites (after successful verification).
6. To become “verified”, the Venue Representative must complete required Data and Venue Data specified in “Portal’s Guide – first steps” on the GoodResto Portal’s homepage and trigger the verification process.
7. Since selected restaurants are available in GoodResto App and affiliated websites, based on information available to wide public or add on Gastronomic Venue request, the User is responsible for check of all data of Gastronomic Venue and keeping them up-to-date after registration. The User is responsible for Data and Venue Data he provided.

Information required to become “verified” may include (but not limited to):

• Contact information of the Venue;
• Full company name and registration details (address, tax ID);
• Name, position, email, and phone number of the Venue Representative;
• All restaurant content the Venue Representative wants to provide, but Venue Representative shall provide at least menu, photos and general restaurant information;

User Registration

1. To access Services, Users must register via a link sent by the Service Provider. This link is sent directly by the Service Provider;
2. Registration on the GoodResto Portal is free of charge.
3. Registration requires providing an email address and setting a password.
4. User must complete required Data specified in “Portal’s Guide – first steps” on the GoodResto Portal’s homepage.

„GoodResto Plans” – Service Packages

1. User may activate package via:

• the "Plans" section on the GoodResto Portal;
• phone or email contact.

2. Any new User is initially granted with "Free" package. This package is free of charge and the User can:

• access basic analytics;
• have manageable digital (app and web) profile of a restaurant that will be displayed to users of the GoodResto App and affiliated websites;
• publish promotions, lunches, notifications on its profile;
• be reviewed by customers;
• have customisable menu with ability to generate it as a QR code and print it as PDF file;
• access GoodResto Portal app on iOS and Android devices.

3. "Free" package can be modified any time on sole decision of Service Provider.
4. Under "Free" package Service Provider may activate additional features to the User on trial basis and the User will not be charged for them.
5. As long as Services are provided free of charge, the User cannot claim compensation for the Services working not in line with User expectations.
6. Paid packages are activated only after the User agrees to the pricing available on the GoodResto Portal.
7. Paid packages are subject to upfront payment. A package becomes active once:

• the User selects a plan and settlement option in the “Plans” section,
• the Service Provider issues an invoice, and
• the payment is credited to the Service Provider’s account.

If the Service Provider enables a paid package before receiving payment and it later turns out that the User has not paid (or cannot provide proof of payment), the Service Provider reserves the right to immediately suspend or terminate access to the paid Services.

8. Trial periods for any package end automatically unless the User explicitly confirms continuation (at least by e-mail). If no confirmation is received, all paid features will be disabled and the account will revert to the Free package.
9. The Service Provider may, at its sole discretion, extend a trial period or decide not to charge the User for Services that would otherwise be paid.
10. Renewals are automatic. An invoice is issued 14 days before the current subscription ends. To avoid renewal, the User must disable the package at least 15 days before the renewal date. Otherwise, the subscription will renew automatically and an invoice will be issued for the next term.
11. "Standard" package includes all „Free” package services and:

• Reservation system (ability to use Manual Reservation);
• Appearance all over the Discovery page in GoodResto app and affiliated websites;
• Notifications about Reservations - for User (browser, in-app, e-email) and his potential guests (in-app, e-email);
• Advanced clients base and reservations analytics;
• SMS notifications for the User and his potential guests - up to 100 SMS/month.

12. "Pro" package includes all „Free” package services and:

• More often appearance all over the Discovery page in GoodResto app and affiliated websites;
• Reservation system with table management;
• Notifications about Reservations - for User (browser, in-app, e-email) and his potential guests (in-app, e-email);
• Advanced clients base and reservations analytics;
• Early access to new features and priority support;
• SMS notifications for the User and his potential guests - up to 200 SMS/month.

13. In case any package will be withdrawn or modified, the User will have his package with bought features till the end of period he paid for, or his package will be upgraded to the package with at least the same features till the end of the period he paid for.
14. Additional SMS packages:

1. SMS notifications included in the "Standard" (100 SMS/month) and "Pro" (200 SMS/month) packages do not roll over to the next month.
2. After the monthly limit is exceeded, SMS messages will be deducted from the User's purchased SMS pool (if available).
3. User may purchase additional SMS packages at a fixed rate (specified in pricing) available in the bundles:

• 500 SMS
• 1 000 SMS
• 2 000 SMS
• 5 000 SMS

4. Once the pool of purchased SMS is exhausted and no monthly allowance is available, SMS notifications will be suspended until a new package is purchased.
5. Unused SMS cannot be returned.

15. Upgrade to a higher package

1. A User may request an upgrade to a higher package (e.g., from "Standard" to "Pro") at any time.
2. The upgrade will be applied to a new settlement period, based on the selected billing cycle (quarterly, semi-annual, or annual).
3. The remaining value of the current active package (unused period) will be calculated on a pro-rata basis and deducted from the price of the new package on the invoice.
4. The upgraded package will be activated only after:

• the Service Provider issues the invoice for the new package,
• the User makes payment and it is credited to the Service Provider's account.

5. If the User selects an upgraded package with quarterly billing, and the value of unused time in the current package exceeds the price of the quarter plan (i.e., results in a negative balance), then:

• the surplus will be applied toward future invoices within the upgraded plan,
• if the User cancels or does not renew the upgraded plan before the surplus is consumed, the User may be downgraded back to the previous package for the remaining time already paid.

16. Downgrade to a lower package. The User may downgrade to a lower package (e.g., from "Pro" to "Free"), however:

• the downgrade will take effect only after the current billing period expires for the higher package.
• no refund or partial credit is issued for unused time in the higher-tier package.

17. Packages prices with settlement period.

1. Current prices for all Plans, along with available settlement periods (quarterly, semi-annual, annual), are published in the Pricing document available on the GoodResto Portal in the “Plans” section.
2. The Pricing Document is an integral annex to these Terms of Service and may vary by country, local currency, applicable taxes or promotions.
3. The User agrees to the applicable pricing by selecting a specific plan and settlement period within the Portal.
4. The Service Provider reserves the right to update the Pricing Document at any time. Such changes will not affect already paid subscription periods, but will apply to renewals or new activations.

18. The Service Provider reserves the right to deny or postpone package changes in cases of delayed payments, ongoing disputes, or suspected abuse of the system.
19. Delayed payments may result in suspension or limitation of Services.
20. Only one trial period is granted per Gastronomic Venue across all Service Packages. Using a trial for the 'Standard' package excludes eligibility for a trial of the 'Pro' package, and vice versa. Re-registration, creating new accounts for the same venue or organizational entity to regain a trial period is prohibited.
21. If the Service is terminated by the Service Provider, unused Service will be refunded proportionally.
22. Price List may change; already bought packages will be continued with at least the same features till package expiry and continued use requires User’s acceptance of new pricing.

§4 PRIVACY POLICY

1. Users’ personal data are protected under applicable laws, including GDPR.
2. Data are processed to provide Services and for marketing purposes, subject to User’s consent during registration.
3. Users have the right to access, correct, delete, or limit the processing of their data.

§5 LIABILITY LIMITATION

1. The Service is provided on an "as is" and "as available" basis. The Service Provider does not guarantee uninterrupted or error-free operation of the Service.
2. The Service Provider shall not be held liable for any damages, including lost profits, loss of data or business interruption, resulting from the use or inability to use the Services, except in cases of willful misconduct.
3. The Service Provider is not responsible for any information, offers, or content provided by Gastronomic Venues via the Platform.

§6 FINAL PROVISIONS

1. The current version of the Terms is available at portal.goodresto.app.
2. The Service Provider may update the Terms; Users not accepting changes should cease using the Services.
3. The Service Provider reserves the right to reject registration or refuse to allow selection of packages without stating a reason, particularly in case of suspicion of providing false data or intent to violate the Terms.
4. It is prohibited to share unlawful, misleading, or harmful Data in the GoodResto App or GoodResto Portal.
5. All matters not explicitly governed by these Terms shall be subject to Polish law. Any disputes shall be resolved by competent courts in Warsaw, Poland, unless otherwise required by mandatory provisions of law.